WOW VEGAS TERMS AND CONDITIONS
VERSION: 10.0
PUBLISHED: 23 October 2026
FOR PLAYERS WHO HELD AN ACCOUNT BEFORE 23 October 2026
On 23 October 2026, WRC Promotions Limited (WRC) took over the operation of WOW Vegas from MW Services Limited (MW). If you held a WOW Vegas account before that date, please read this first.
This is a new customer agreement. These Terms are a new agreement between you and WRC. They do not amend or continue any agreement you had with MW.
There is a clear line between MW and WRC. WRC is responsible only for its own services and conduct on and after 23 October 2026, once you have accepted these Terms.
Anything before 23 October 2026 is between you and MW. Any claim, complaint or dispute about your use of WOW Vegas while MW operated it remains between you and MW, under the terms you agreed with MW. These Terms do not make WRC responsible for MW’s obligations or liabilities for that period. The only exception is any balance, request or benefit expressly carried over to your WRC account under the transition arrangements in clause 19.16.
Contacting MW. For anything that happened before 23 October 2026, contact MW at legal@mwserviceslimited.com.
These Terms and Conditions form the agreement between you and WRC for your Customer Account and use of WOWVegas.com. The Website hosts the WOW Vegas and WOW Heroes Product Platforms described below. Clauses 3.1 and 4.13 govern account assignment, product separation and acceptance of the applicable Product Rules.
IMPORTANT: CLAUSES 14, 16 AND 18 REQUIRE 60-DAY INDIVIDUAL INFORMAL RESOLUTION, INCLUDE A CLAIM-FILING PERIOD, LIABILITY LIMITS AND WAIVERS, AND PROVIDE FOR INDIVIDUAL ARBITRATION AND CLASS-ACTION RESTRICTIONS. READ THOSE CLAUSES AND THE 30-DAY ARBITRATION OPT-OUT. COORDINATED NAMED CLAIMS MAY HAVE COMMON ISSUES DETERMINED TOGETHER; THIS IS NOT CLASS ARBITRATION.
WOW COINS GAMES ARE SOCIAL GAMES FOR ENTERTAINMENT. WOW COINS HAVE NO MONETARY VALUE AND CANNOT BE REDEEMED FOR MONEY OR PRIZES.
Read these Terms and the Linked Policies before accepting them through the acceptance checkbox or other expressly identified affirmative control. If you do not accept them, you must not register or use services requiring acceptance. Clause 16.1 applies throughout these Terms.
WRC. WRC Promotions Limited, incorporated in the Isle of Man, registration number 023230V, registered address Sovereign House, 4 Christian Road, Douglas, IM1 2SD, Isle of Man. Its role as operator and the transfer from MW Services Limited are governed by clauses 19.11 and 19.16.
We, us or our. WRC only.
Operator Transfer Date. 23 October 2026, as described in clause 19.16.
You or Player. the individual who accepts these Terms and uses the Platform, including a Registered Customer.
Customer Account. An account registered and accepted on the Website. A Registered Customer is the individual whose registration has been accepted.
Platform or Website. https://www.wowvegas.com and its subdomains, successor pages and applications that expressly present these Terms. Other brands are not included merely because they have a common owner.
Account Model or Product Platform. The WOW Vegas Model or the WOW Heroes Model to which a Customer Account is assigned.
WOW Vegas Model. The Product Platform consisting of WOW Coins social games and traditional Sweepstakes Coin promotional play, referred to as SC, under the SC Game Rules.
WOW Heroes Model or Heroes. The Product Platform consisting of collectible Card Games and Secret Coin Games under the Heroes Rules. Its no-loss mechanism is the compensatory Card allocation described in those Rules, not a cash refund or restoration of lost Secret Coins.
Games or WOW Coins Games. The social games played with WOW Coins. These expressions do not include SC Promotional Play or Heroes Card Games, Secret Coin Games, Battles or Tournaments.
WOW Coins. the limited virtual licence units used solely in WOW Coins Games. References to GC or Gold Coins in those Games mean WOW Coins. They are not money, a deposit, a financial instrument or an ownership interest.
Participation. Holding a Customer Account, using the Website, or purchasing or using services available within the assigned Account Model.
Content. software, text, images, video, audio, designs, trademarks and other material provided on the Platform.
Payment Administration Agent. A payment processor, affiliate or other service provider appointed to support payments.
Separate Offering. SC Promotional Play, WOW Heroes, or another expressly identified offering governed by its own Product Rules.
Product Rules. The versioned rules governing a Separate Offering. Their acceptance and priority are determined by clause 4.13.
Inactive Account. a Customer Account with no recorded login for more than 60 consecutive days.
Linked Policies. The Privacy Policy https://www.wowvegas.com/privacy-policy and Responsible Social Gaming Policy https://www.wowvegas.com/responsible-gaming.
1.1 You must be at least 18 and meet any higher minimum age required by applicable law or the relevant eligibility rules. You must be legally entitled to participate where you reside and are physically located. Clause 1.7 applies to every service.
1.2 You may Participate only in your own name and for your personal entertainment. You must not act for another person, open an account using another person’s identity or permit another person to use your account.
1.3 All information you provide must be accurate, complete and current. Promptly notify Customer Support of changes. Funds used for purchases must be lawfully obtained, and the payment method must belong to you.
1.4 You must comply with the published eligibility requirements and must not bypass location, age, identity or account controls. Our powers to restrict access are set out in clauses 10 and 15.
1.5 Employees of WRC, its parent companies, subsidiaries and affiliates, persons materially involved in creating or administering the relevant Games or Separate Offering, and their immediate family and household members are not eligible to Participate in that service. Immediate family includes a spouse or partner, parents, siblings and children; household members include persons sharing the same residence for at least six months of the year. Additional product-specific exclusions may apply under separately accepted Product Rules.
1.6 You decide whether and how much to purchase or play. WOW Coins Games are not an income source or investment.
1.7 Platform-wide excluded states. We do not offer products or services to anyone resident in, or physically located in, Idaho, Nevada, Tennessee or Washington (the Platform Excluded States). Such persons must not register, access or use the Platform, make purchases, play free or paid Games, claim promotional benefits or use a Separate Offering. This prohibition cannot be overridden by Product Rules, supplier terms, a promotion or displayed availability. An account, balance or prior acceptance does not establish eligibility. Product-specific territorial restrictions apply in addition.
1.8 Restricted-account administration. You must stop using the services if you become resident in, or enter, a Platform Excluded State and notify Customer Support of a residence change. Administrative handling of a restricted account under clause 15 and the applicable Product Rules does not authorise renewed play or purchases.
2.1 Subject to these Terms, WRC grants a personal, limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access the Website and, within the WOW Vegas Model, use WOW Coins for private entertainment. Licences for a Separate Offering are governed by its Product Rules under clause 4.13.
2.2 You acquire no ownership of the Platform, Content or WOW Coins. You may not sell, exchange, pledge, transfer or redeem WOW Coins, accounts or access rights, or use them outside the Platform.
2.3 The licence may be restricted or terminated under clauses 10 and 15. No licence authorises unlawful activity.
3.1 One person, one account, one model. You may have only one Customer Account, including an inactive or suspended account, assigned to only one Account Model at a time. You must not maintain both a WOW Vegas account and a Heroes account, whether through separate registrations, different credentials or simultaneous activation on one login. Notify Customer Support immediately of a duplicate or mistaken dual activation. Do not open another account or switch models to evade a restriction. Model transitions are governed by clause 4.13.5.
3.2 Your registered name must match your government-issued identification. Provide the personal and residential information requested for account administration and verification under clause 5, and notify us of changes.
3.3 Keep your Customer Account and password confidential, do not share them and notify support@wowvegas.com immediately if you suspect that account security has been compromised. You are responsible for use of your account and payment credentials, subject to clause 16.1.
3.4 Registration, account access and restrictions are subject to clause 15.
3.5 We may deactivate an Inactive Account. Where no transaction has occurred for 60 consecutive days, we may remove remaining WOW Coins under clause 15.3. The separate credit-expiry rule is in clause 5.5; other product balances follow their Product Rules.
3.6 Request account closure through Contact Us or support@wowvegas.com. Identify any responsible-gaming reason so the applicable protection process can be used. Clause 15 governs closure and balance handling.
3.7 Reopening requires our approval and completion of applicable identity, eligibility and responsible-gaming checks. Reopening cannot bypass a self-exclusion.
4.1 Read the rules displayed for a WOW Coins Game before playing. They govern that Game’s mechanics within the hierarchy in clause 4.13.6.
4.2 WOW Coins may be supplied free, won in Games or purchased. A purchase buys a limited licence to use the stated WOW Coins; it is not a deposit or withdrawable balance. Purchases are final and non-refundable except as required by clause 16.1 or expressly agreed by us.
4.3 Prices, quantities, purchase limits and our processing fees are displayed before payment confirmation. By confirming, you authorise that payment. Your bank or provider may impose currency-conversion or other charges. Product Rules specify any Separate Offering’s purchase contents and currency.
4.4 Use a payment method lawfully belonging to you and bearing your account name. We may verify ownership under clause 5. Payment credentials may be stored or tokenised as disclosed in the Privacy Policy and payment flow, with any required consent.
4.5 You must have sufficient WOW Coins for an entry. We do not provide credit for purchases or play. You cannot cancel an accepted entry except as permitted by the applicable Game rules or these Terms.
4.6 A reversed, unpaid or charged-back purchase may result in suspension and adjustment under clause 15. You remain responsible for any authorised purchase amount lawfully due. Clause 16.1 applies.
4.7 Malfunctions, incorrect pay tables, misprints, configuration errors, duplicate credits and other material errors affecting WOW Coins play or balances are dealt with under clause 15.3. Interrupted play is addressed in clause 10.3.
4.8 Server-side transaction and game records govern the administration of WOW Coins activity and balances, subject to correction under clause 15.3. A device display or screenshot does not independently establish an entitlement.
4.9 Offers and promotions may have activity-specific eligibility and participation rules. Those rules govern their stated mechanics within clause 4.13.6 and do not change the nature or permitted use of WOW Coins.
4.10 We may offer, target, amend, restrict or withdraw future promotions, VIP status and discretionary future benefits at our sole discretion. There is no entitlement to future offers or continued VIP status. Rights already earned under an accepted offer are governed by that offer and clause 16.4.
4.11 You must not use duplicate accounts, false identities, collusion, unauthorised automation or access to an offer for which you are ineligible to obtain an improper benefit. Suspected misuse and affected WOW Coins benefits are dealt with under clause 15.
4.12 Payment support and servicing provider. WRC uses WOWCom Services Inc., a Delaware corporation, registration number 5834875, registered office at 1013 Centre Road, Suite 403-B, Wilmington, Delaware, DE 19805, USA, for payment support and servicing. WOWCom is not a payment service provider and does not itself process payments; it contracts with the payment service providers that process payments for the Platform. The payment flow identifies the statement descriptor. Its contractual position is set out in clauses 16.8, 18.16 and 19.11-19.15. WOWCom has given the reciprocal arbitration undertaking available at https://www.wowvegas.com/arbitration-undertaking.
4.13 Product Platforms and Product Rules. This clause governs product access, separation and document priority.
4.13.1 Account assignment. We assign your account to the eligible Account Model following the applicable checks. Clause 3.1 governs exclusive account use.
4.13.2 Separate acceptance. Every customer must accept these Main Terms. An eligible WOW Vegas customer must separately and expressly accept the SC Game Rules before collecting or using SC. An eligible Heroes customer must separately and expressly accept the Heroes Rules before purchasing a Heroes package, using Cards or Secret Coins, or otherwise participating in Heroes. Only the Product Rules for the assigned model are presented after eligibility checks; neither these Terms nor a Linked Policy constitutes their acceptance. Product Rules acceptance does not establish eligibility, create a separate arbitration agreement, restart an opt-out period or override an applicable opt-out.
4.13.3 Separate gameplay and balances. Gameplay, entries, purchases, benefits and currency or item balances remain within their Product Platform. Cross-model use, transfer, conversion, pooling, shared playthrough and offsetting are prohibited. This does not restrict the package and promotional mechanics expressly provided within each model’s Product Rules.
4.13.4 Prize-free Heroes Card Games. Heroes Card Games, Battles, Tournaments and their leaderboards award no cash, Secret Coins or other prizes of value, directly or through redeemable rewards. Eligible Secret Coin Game winnings and compensatory Cards for net Secret Coin Session losses remain separate benefits under the Heroes Rules, not Card Game prizes.
4.13.5 Travel and transitions. Travel or a change in availability does not switch your Account Model. An SC customer in an SC-restricted location does not receive Heroes access. An eligible Heroes customer remains on Heroes during travel permitted by its Product Rules. A permanent move requires verification and our express eligibility decision. Any approved model change requires former-model play to be disabled before new-model play is enabled and the new Product Rules to be accepted. There is no automatic migration or currency conversion. Historical records retained for administration are not a second playable account.
4.13.6 Document priority. These Main Terms govern shared account and legal matters. Product Rules govern their eligibility, licences, purchases, mechanics, benefits and withdrawal or redemption conditions. The platform-wide restrictions, clause 3.1, this clause 4.13, clauses 12, 14, 16 and 18, and clauses 19.2-19.3, 19.7-19.8 and 19.11-19.16 prevail on their shared subjects over conflicting product, promotion, game or supplier terms. Clause 16.4 governs product fulfilment. Changes to the contractual documents follow clauses 19.2-19.3.
4.13.7 Declining Product Rules. A WOW Vegas customer declining or ineligible for SC may retain otherwise permitted WOW Coins access. A Heroes customer declining or ineligible for Heroes does not thereby obtain access to the other model. Administrative access is governed by clause 15; clause 1.7 continues to control excluded-state access.
5.1 We may carry out identity, age, location, payment-ownership, source-of-funds and other verification checks reasonably required for security, fraud prevention, responsible gaming or compliance. You must supply requested identification, address, financial or occupation information relevant to those checks.
5.2 We may use verification providers, including AgeChecker and Sumsub where identified in the relevant flow. Their data processing and any required separate consent are governed by clause 12 and the applicable notices.
5.3 Supply requested documents within seven days. We may allow an extension, reject altered or unreliable documents, and restrict an account pending completion of verification under clause 15. Any express product-specific verification period also applies.
5.4 Payment details must be added or changed through the authenticated account process. Do not send complete card details or passwords by ordinary email or chat.
5.5 Unless a longer period is expressly stated, WOW Coins expire 60 days after credit. Applicable expiry and inactivity conditions must be disclosed before purchase. This is separate from account inactivity under clause 3.5.
5.6 Corrections and removals of WOW Coins are governed by clause 15.3. A Separate Offering’s items and balances remain governed by its applicable Product Rules.
6.1 Our Responsible Social Gaming Policy describes available purchase limits, time-outs and self-exclusion tools and forms part of these Terms. Contact support@wowvegas.com for help accessing them.
6.2 We will implement accepted protection requests under the Responsible Social Gaming Policy, including cross-model controls where that policy requires. You must not evade a restriction through another person’s account, a duplicate account or a model change.
6.3 If play is causing financial or personal difficulty, stop purchasing and use the support and exclusion options described in the policy. Reopening an account remains subject to the applicable exclusion period and safeguards.
7.1 You must not hack, phish, introduce malicious code, interfere with security, access non-public data or reverse engineer the Platform, except for an activity expressly permitted by a non-excludable legal right.
7.2 You must not cheat, collude, fix results, use unauthorised bots or automation, exploit a known material defect, use another person’s identity or documents, or facilitate unlawful transactions or money laundering.
7.3 You must not use a VPN, proxy or similar method to conceal or misrepresent your location, defeat eligibility checks or bypass an account restriction.
7.4 We may investigate suspected breaches, retain relevant records and report matters to authorities or payment providers as permitted by law. You must cooperate with reasonable verification requests. Account action and corrections are governed by clause 15.
7.5 Report suspected account compromise, fraud or serious Game errors to Customer Support.
7.6 Without our authorisation, you must not copy, modify, adapt, distribute, rent or sublicense our software, make it available to third parties, scrape or build permanent databases of non-public Platform content, misrepresent ownership or unreasonably burden network capacity. This restriction does not prohibit the exercise of a non-excludable legal right.
8.1 The Platform and Content belong to WRC or the relevant licensors. You may not copy, commercially exploit or modify them, or remove proprietary notices, except as authorised by the licence or a non-excludable legal right.
8.2 You are responsible for content you submit and confirm that you hold the necessary rights and permissions. For content you post or publish on the Platform or as part of a promotion, you grant us an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, sublicensable licence to reproduce, modify, publish, display and use that content in connection with the Platform and its promotion, subject to clauses 8.3, 12 and 16.1.
8.3 Personal information is handled under the Privacy Policy and clause 12. The content licence is not permission to use private identification documents or payment information for publicity. Any permission separately required by law must be obtained.
8.4 Trademarks remain the property of their owners. These Terms do not grant you permission to use our branding to imply endorsement or authorisation.
8.5 Copyright complaints. To report alleged copyright infringement, contact our designated copyright agent at legal@wowvegas.com. Provide your physical or electronic signature; identification of the protected work; the location of the allegedly infringing material with enough detail to identify it; your address, telephone number and email; a statement of your good-faith belief that the disputed use is not authorised by the owner, its agent or law; and a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for the owner.
8.6 Consider applicable exceptions before submitting a copyright notice. Knowingly false notices may carry legal consequences. Notices and counter-notices are handled under the applicable copyright procedure.
9.1 Third-party websites and social platforms have their own terms. A link is not an endorsement unless stated. We do not control and are not responsible for their independent content, services or acts; clause 16 governs liability.
9.2 Do not provide passwords or payment details to unofficial sites offering WOW Coins or account access. We do not authorise external trading of WOW Coins or accounts.
9.3 You are responsible for your social-platform submissions and compliance with others’ rights.
10.1 The Platform is provided “as is” and “as available”. We do not guarantee secure, uninterrupted or error-free operation, compatibility with every device, or that a Game or feature will remain available. To the fullest extent allowed under clause 16.1, implied warranties are excluded. Clause 16.4 governs express product fulfilment.
10.2 We may suspend or limit all or part of the Platform at our sole discretion, including for maintenance, security, supplier changes, compliance or an operational incident. Except where notice is required by law, advance notice is not required.
10.3 Interrupted WOW Coins play is determined using available server and transaction records. We may restore the affected play, cancel an uncompleted entry and restore its WOW Coins, or preserve a valid completed result. Errors and balance adjustments are governed by clause 15.3. Separate Offerings follow their Product Rules.
10.4 We may add, modify, replace or discontinue Games and features at our sole discretion. This does not amend accepted contractual terms outside the process in clause 19.2 or displace clause 16.4.
10.5 We may restrict or discontinue services in a jurisdiction for actual or anticipated legal, supplier or operational reasons. Clause 1.7 remains the platform-wide prohibition.
11.1 You must use appropriate device security and backups. The availability and security limitations in clause 10.1 apply; liability is governed by clause 16.
12.1 The Privacy Policy governs how we collect, use, retain and share personal information. Separate consent requirements and technology choices are addressed in clause 12.5.
12.2 Marketing communications are subject to applicable consent and opt-out requirements. Use account preferences, unsubscribe controls or Customer Support to change your choices. Required account and legal notices may continue.
12.3 Marketing suppression following self-exclusion or closure is governed by the Responsible Social Gaming Policy and applicable law.
12.4 We may retain support communications and record calls where lawfully disclosed and permitted, with any required consent. The Privacy Policy applies. A dispute does not itself authorise recording a settlement conference.
12.5 Technology disclosures and separate choices. The Privacy Policy and applicable collection or consent notices identify the tracking technologies, data, purposes and recipients. General acceptance of these Terms does not replace a required separate consent or opt-in, waive a statutory opt-out or authorise undisclosed interception. Clause 16.10 supplies the limited tracking-related release.
13.1 Use chat and community services for their intended purposes. Do not threaten, harass, discriminate, disclose others’ private information, infringe rights, spread malicious code, solicit funds or spam. Do not use chat for fraud, collusion or other unlawful activity.
13.2 We may moderate, restrict or remove community content and suspend community features at our discretion, including for suspected prohibited conduct. We may retain logs under the Privacy Policy. Account action follows clause 15.
13.3 You are responsible for your submissions. Clause 16 governs any related indemnity and liability.
14.1 Contact support@wowvegas.com or the authenticated support facility first for account, transaction or product issues. Identify your account, relevant events and requested remedy. A materially complete Notice under clause 18.3 can serve as the initial support request.
14.2 Use or identify your registered email, full name and relevant transaction or Session reference. A lawful representative may communicate for you. Individual verification and any personal participation required for a formal dispute are governed by clause 18.
14.3 Ordinary customer support does not create an additional waiting period before the process in clause 18.4. Responsible-gaming, account-security and product-fulfilment matters remain subject to their applicable policies and Product Rules.
14.4 The individual Notice, 60-day informal process, information exchange and required individual resolution conference in clauses 18.3-18.5 are reciprocal conditions precedent to a covered arbitration or court merits action, including after an arbitration opt-out. Clause 18.2 supplies the exceptions and clause 18.5 governs non-compliance.
14.5 California consumer notice. California consumers may contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or 1-800-952-5210, for the notice contemplated by California Civil Code section 1789.3.
15.1 Access discretion. We reserve the right, in our sole discretion, to refuse registration, restrict or suspend an account or any service, and close a Customer Account. This right is not limited to the examples in clause 15.2. Clause 16.1 applies to its exercise, and the treatment of product entitlements is governed by clauses 15.3-15.4.
15.2 Immediate action and investigations. We may act immediately, including where we suspect a breach, ineligibility, duplicate registration, unauthorised use, fraud, collusion, payment irregularity, promotional abuse, evasion of protection controls, or a security, legal or operational risk, or where verification is incomplete. Except where required by law, advance notice, a hearing or an opportunity to respond before access is restricted is not required. We need not disclose confidential security methods, investigation material or internal decision-making information, except where disclosure is legally required.
15.3 Adjustments and affected benefits. We may restrict use of disputed WOW Coins while investigating. Where our review of account, payment, game or verification records identifies an erroneous or duplicate credit, an unpaid or reversed purchase, or a benefit obtained through a breach, fraud or promotional abuse, we may correct the relevant records, void affected WOW Coins play and remove the associated WOW Coins or WOW Coins promotional benefit. A prior court or arbitral finding is not required for an operational adjustment. We may also remove WOW Coins under the inactivity and expiry provisions in clauses 3.5 and 5.5. SC, Heroes Cards, Secret Coins and related prizes or withdrawals are adjusted only under the applicable Product Rules; these general powers do not add a ground for their forfeiture.
15.4 Closure. Closure ends account access and the licence to use remaining WOW Coins. SC and Heroes items, withdrawals and compensation are governed by their applicable Product Rules and clause 16.4. The operator transition is governed by clause 19.16.
15.5 Effect and disputes. Account decisions take effect when made. A dispute about a restriction, correction or closure must follow clauses 14 and 18; raising it does not itself restore access or suspend the decision, except as required by law or a competent order. Platform discontinuation is governed by clause 10.
16.1 Mandatory limits. These Terms apply to the fullest extent permitted by applicable law. Nothing excludes or limits a liability, right or remedy that cannot lawfully be excluded or limited. Any prohibited restriction is inapplicable to that extent. This qualification applies throughout these Terms; it creates no additional contractual promise or remedy. The specific product and arbitration provisions in clauses 16.4 and 18 also apply.
16.2 Excluded damages. Subject to clauses 16.1 and 16.4, the Released Parties are not liable for incidental, consequential, indirect, special, exemplary or punitive damages, lost profits, loss of data, lost opportunity or the cost of substitute services arising out of your access to or use of the Platform. Any recoverable damages remain subject to clause 16.3. The arbitration provisions do not exclude a remedy that applicable law or the applicable JAMS Consumer Minimum Standards require to remain available.
16.3 Liability cap. Subject to clauses 16.1 and 16.4, the total damages recoverable by one customer from WRC and all other Released Parties together, for all claims governed by this version, will not exceed the greater of (a) that customer’s Net Purchases in the 12 months ending on the first transaction, act or omission giving rise to the earliest of those claims and (b) US$100. “Net Purchases” means the amounts paid by the customer to WRC for Platform purchases in that period, less refunds, reversals and the value of prizes redeemed and paid to the customer in that period, and is never less than zero. This cap does not apply to liability for fraud, gross negligence or wilful misconduct, death or personal injury caused by negligence, or damages, penalties or remedies that applicable law does not permit to be limited.
16.3.1 No multiplication of the cap. The cap applies once per customer across the Released Parties, Account Models and all claims governed by this version, not per defendant, legal theory, demand, remedy label or award. Damages paid under it reduce the remaining cap. Duplicating an account or splitting a single loss does not increase recovery. The cap is not a minimum payment and does not create liability. It is not a limit on JAMS, arbitrator or legally required fee obligations. The 12-month lookback measures the cap; it is not an evidential cutoff or a claim-filing deadline. Clause 16.12 supplies the separate filing provision.
16.4 Product fulfilment. Entitlement to purchased items, prizes, withdrawals and compensatory Cards is determined by the applicable Product Rules, including their eligibility, verification, expiry, correction and closure provisions. The damages cap does not reduce an earned compensatory Card allocation or a verified eligible prize or withdrawal otherwise due under those Rules. Additional damages remain subject to this clause 16. Mandatory refunds and obligations under an express written settlement are unaffected. If your Customer Account is suspended or closed, verified eligible prizes, requested withdrawals and earned compensatory Cards or items are paid or honoured after normal verification, except to the extent they arise from or are affected by the fraud, collusion, promotional abuse, unauthorised use or other breach that led to the suspension or closure. Those affected entitlements are void. A closure for a responsible-gaming reason, including self-exclusion, does not forfeit any valid entitlement.
16.5 Third-party indemnity. Subject to clause 16.1, you agree to indemnify, defend and hold harmless the Released Parties, including reasonable legal fees and costs of suit, from third-party claims against WRC arising out of or relating to your Customer Account, your use of the services or your access to the Platform.
16.6 Scope. The indemnity in clause 16.5 concerns third-party claims. Disputes between you and WRC are governed by clauses 14 and 18.
16.7 Severability and survival. If a waiver, release, cap or deadline is unlawful or unenforceable, the affected provision is severed to the extent permitted and the remaining provisions continue. That invalidity does not by itself invalidate an otherwise enforceable arbitration agreement. Clauses 16 and 18 survive closure within the scope stated in clause 19.16.
16.8 Released Parties and defensive benefit. For services governed by these Terms under clause 19.16, Released Parties means WRC; WOWCom within its actual payment support and servicing role; and WRC’s present or former Affiliates, meaning any person that directly or indirectly controls, is controlled by or is under common control with WRC, and any person holding a direct or indirect interest in WRC or in any such person; the present or former officers, directors, employees, representatives, agents and advisers of WRC and its Affiliates; and WRC’s developers, licensors, game or prize suppliers, advertising providers, payment providers and contractors, solely in their relevant capacity concerning those services. The applicable releases, exclusions, filing defences and combined cap expressly benefit them. Their status and contractual recourse are governed by clauses 19.11-19.15; arbitration participation is governed separately by clause 18.16.
16.9 Voluntary participation and limited gambling-loss/legality waiver. You acknowledge the disclosed product mechanics and voluntarily decide whether to purchase or play. Neither an unfavourable valid game result nor a personal preference for a different form of disclosed entertainment benefit is, by itself, a promise of reimbursement. Subject to clauses 16.1, 16.4 and 16.11, AND ONLY TO THE EXTENT THE PARTICULAR PRIVATE CLAIM MAY LAWFULLY BE WAIVED IN ADVANCE, you waive and release claims against the Released Parties to recover voluntarily incurred gameplay losses under a gambling-loss recovery act or similar law, and private monetary claims premised on challenging the legality of the disclosed Platform services.
16.9.1 Scope. Clause 16.9 is subject to clauses 16.1, 16.4 and 19.16. It applies only to claims that may lawfully be waived.
16.10 Tracking-technology release. Subject to clauses 12.5, 16.1 and 19.16, you waive and release private civil claims against the Released Parties arising from the disclosed use of cookies, pixels, request data, tags, analytics or similar tracking technologies in connection with the Platform. This provision does not supply consent where separate consent is required, or waive a non-waivable privacy right, including a right under the California Consumer Privacy Act.
16.11 Historical matters and settlements. Clause 19.16 governs historical scope. Acceptance of these Terms is not a settlement of MW-era claims. Any separate settlement and release of specified existing claims, including an express waiver concerning unknown existing claims, is governed by its own terms and applicable law.
16.12 Two-year contractual filing period. To the extent permitted by applicable law, you and WRC agree that claims arising out of or relating to the Platform, these Terms, accepted Product Rules or the Privacy Policy must be filed within two years of the action, omission, event or occurrence giving rise to the claim. After that period the claim is contractually time-barred, subject to mandatory limitation and tolling rules. This does not extend a shorter applicable statutory period. Clause 18.5 governs tolling during the required informal process, and clause 19.16 governs historical scope.
16.12.1 Filing. Filing occurs when an individual demand is submitted and served in accordance with the applicable arbitration rules, or a permitted court claim is filed. A Notice of Dispute is not a merits filing; its tolling effect is governed by clause 18.5.
17.1 WOW Coins earn no interest and are not a bank balance or stored monetary value. We do not provide investment, legal or tax advice. You are responsible for any taxes lawfully arising from your activity and should obtain independent advice when needed.
THIS IS AN AGREEMENT TO INDIVIDUAL ARBITRATION, NOT CLASS ARBITRATION. IT REQUIRES INDIVIDUAL INFORMAL RESOLUTION FIRST, SUBJECT TO EXPRESS EXCEPTIONS. THE WAIVERS AND LIMITS IN CLAUSE 16 DO NOT REPLACE THE APPLICABLE CLAIMS PROCESS OR REMOVE NON-WAIVABLE RIGHTS.
18.1 Scope and applicable version. Subject to clauses 18.2 and 18.10, you and WRC agree to binding individual arbitration of all arbitrable disputes arising from these Terms, your account, purchases, accepted Product Rules, the Privacy Policy or use of the Platform, whether framed in contract, tort, statute or otherwise. This agreement is separate from the remaining contract for arbitration-law purposes. An allegation that the Platform or the wider contract is unlawful does not by itself resolve an independent challenge to this arbitration agreement. Questions reserved by clause 18.7 remain for a court.
18.1.1 Temporal scope. Clause 19.16 governs the conduct and disputes covered by this agreement, including earlier agreements, opt-outs and orders. Product Rules are accepted under clause 4.13.2 and do not independently create or amend the arbitration agreement.
18.2 Exceptions and urgent rights. Either party may use an appropriate small-claims court for a claim within its jurisdiction, or seek necessary emergency court or provider relief without waiting through the informal period. A party may make a protective filing where necessary to preserve a right that cannot validly be tolled and request an appropriate stay. Nothing restricts complaints to authorities, lawful cooperation, required privacy/payment requests, mandatory public injunctive relief or a claim the law does not permit to be arbitrated or waived. No full merits litigation is authorised merely by labelling an ordinary dispute urgent.
18.3 Notice of Dispute. Before commencing covered arbitration or court proceedings, send an individual written Notice of Dispute to complaints@wowvegas.com or WRC’s registered address, marked “Notice of Dispute”. The Notice must include the customer’s username and account email; full name; residence address; telephone number; a detailed explanation and basis of the claim; relevant dates and times; and the remedy or amount sought. Provide the supporting records reasonably available to you. WRC sends its Notice to your registered contact details. Clause 18.2 supplies the exceptions.
18.3.1 Individual authority. Each customer must sign or electronically confirm their own Notice and any representative’s authority. An authorised lawyer may submit an individual Notice and participate. A generic list of names without the required individual information and authority does not satisfy this requirement. WRC’s Notice is confirmed by its authorised representative.
18.4 Sixty-day informal process. The parties must attempt in good faith to resolve each dispute individually for 60 calendar days after receipt of a materially complete Notice. WRC may request information needed to investigate the Notice, to be provided within 14 calendar days unless an extension is allowed. WRC will give a reasoned written response to a materially complete Notice within 30 calendar days of receipt. An incomplete Notice may delay commencement of the resolution period. The informal process is a condition precedent to covered proceedings and is not an additional period following ordinary customer support.
18.4.1 Individual conference. Each customer must personally participate in an individual telephone or video resolution conference of no more than 30 minutes, held at a mutually convenient time, unless WRC waives that step in writing, the parties agree another individual resolution method, or an exception in clause 18.2 applies. Counsel may attend, but the customer must also participate, with any legally required accommodation. WRC participates through an authorised representative. The parties will arrange the conference within the 60-day period unless they agree an extension. Different customers do not attend the same conference unless the parties agree otherwise.
18.4.2 Completion. The parties must engage in good-faith negotiations but need not reach a settlement. Following completion of the required process, an unresolved dispute may proceed under this clause. The process remains applicable after an arbitration opt-out and applies to WRC’s claims as well as the customer’s. An earlier conclusion or extension requires written agreement, subject to clause 18.2.
18.5 Tolling and non-compliance. The applicable filing period is tolled for the time the parties initiate and engage in the required informal process, subject to mandatory law. Material non-compliance may be raised before a competent court or the authorised JAMS decision-maker for appropriate relief, including a stay or dismissal without prejudice where permitted. A party cannot rely on its own failure to participate to prevent the other party proceeding. No additional automatic 30-day grace period is created.
18.6 JAMS rules and express adoption of the Mass Procedures. JAMS administers under its Comprehensive Arbitration Rules and Procedures, this clause and applicable Consumer Minimum Standards. You and WRC expressly agree in advance to the JAMS Mass Arbitration Procedures and Guidelines and the applicable Mass Arbitration Fee Schedule for proceedings within their scope, including the contractual threshold in clause 18.12. Streamlined or Expedited Procedures do not replace the selected merits rules without post-dispute agreement. The provider rules effective when proceedings commence apply unless lawfully agreed otherwise; the Mass Procedures govern their own versioning. Rules are available at www.jamsadr.com/rules-comprehensive-arbitration, www.jamsadr.com/consumer-minimum-standards and www.jamsadr.com/mass-arbitration-procedures. Copies are available on request. Administration is requested through JAMS New York; this does not select New York substantive law or require a consumer to travel there.
18.6.1 Neutral selection. One merits arbitrator ordinarily determines each individual case or assigned common-issues group; the same arbitrator may serve multiple named cases. The preferred qualification is a practising lawyer or retired federal judge with at least ten years’ substantive complex-dispute experience, including arbitration issues. For a merits appointment, request eight qualified candidates, three strikes for each side and ranking of the remainder; JAMS appoints the available candidate with the best combined ranking and resolves ties neutrally. For a coordinated group, claimants use a common selection process subject to JAMS resolving conflicts or inadequate representation. Where the preferred roster is unavailable or inconsistent with mandatory requirements, JAMS uses a reciprocal equivalent process. The Process Administrator is designated and may be challenged under the Mass Procedures, not appointed as a merits arbitrator through this roster. Additional merits appointments are made only as needed for fair and efficient determination.
18.7 Court-reserved questions. A competent court, not the merits arbitrator or Process Administrator, finally decides formation, applicable arbitration-agreement version, a person’s or entity’s consent or entitlement to enforce, scope, validity and enforceability of the arbitration agreement, including opt-out and class-waiver questions. This reservation overrides inconsistent delegation in JAMS Comprehensive Rules 6(f) and 11(b) and the Mass Procedures. The Process Administrator may decide administrative conditions precedent and scheduling within its proper authority. For claims properly subject to arbitration, the merits arbitrator may determine the substantive governing-law issue, the availability and elements of a cause of action, a substantive release, limitation period or damages defence, including as a common issue under clause 18.12. Those merits questions are not reserved to a court merely because they may dispose of claims. A challenge alone does not stay administration or fees; the applicable rules or an appropriate order govern.
18.8 Early determination and hearing. Each party may submit a properly supported early dispositive motion at the outset of the merits phase. In a Mass Arbitration, common threshold issues are addressed under clause 18.12 before unrelated individual merits work where suitable. The merits arbitrator sets a briefing schedule, provides a response opportunity and decides whether targeted evidence is required. Unrelated merits steps are stayed while a potentially dispositive motion is determined unless good cause, necessary evidence preservation or a fair hearing requires otherwise. The court reservations in clause 18.7 remain controlling; genuinely disputed material facts must not be assumed away to obtain a common ruling.
18.8.1 Individual proof and remedies. Each claimant must establish their own standing, material facts, injury and entitlement. Common representation alone proves none of those matters. Common legal or factual issues may be determined for identified participating claims under clause 18.12 without repetition of the same issue in separate hearings. Individual distinctions and remaining entitlement or quantum are separately determined. Hearings may be remote or on documents where fair; a consumer may request a reasonably accessible hearing, ordinarily near their residence. The arbitrator allows relevant, proportionate discovery and issues a reasoned written award identifying its application to the named claims. Substantive defences operate as in court; remedies required by applicable law and the applicable JAMS standards remain available.
18.8.2 Confidentiality. Either party may disclose the existence of an arbitration, the nature of the claims and the outcome and amount of any award. Except as required by law or reasonably necessary to obtain legal advice, conduct the proceedings or appeal, report to authorities, or seek court relief, challenge, confirmation or enforcement, the parties will treat as confidential the evidence, documents produced and hearing transcripts in the arbitration, and any personal data, commercially sensitive information and security information disclosed in it. Any protective order and clause 16.1 apply.
18.8.3 Scope of common determinations and no non-mutual preclusion. A common determination properly submitted and decided under clause 18.12 applies to the identified participating claims to the extent of the issue decided, whether favourable or adverse to WRC. It is not merely a test-case result. A result in one customer’s separate case does not automatically bind a customer who did not participate in that determination. To the extent permitted by law, an award may not be used offensively as binding precedent or non-mutual estoppel in an unrelated proceeding. This clause does not bind non-parties or regulators, permit re-litigation between the same parties of a finally resolved claim, override mandatory preclusion law or disregard binding judicial decisions.
18.8.4 Optional appeal. Either party may appeal an award exceeding US$50,000 in favour of either party, or an award granting declaratory or equitable relief that significantly affects other customers or operation of the Platform, under the JAMS Optional Arbitration Appeal Procedures. Their eligibility, timing, finality and appointment provisions apply. The procedures are available at www.jamsadr.com/appeal. Clause 18.9 governs required consumer fee allocation.
18.9 Fees and costs. The applicable JAMS rules, fee schedule and Consumer Minimum Standards govern arbitration fees. A consumer initiating an individual arbitration pays no more than US$250, or a lower amount required by the applicable rules or law; WRC pays the other required provider and arbitrator fees. Mass Arbitration fees are governed by the applicable Mass Arbitration Fee Schedule. Each party bears its own legal fees except as law or an authorised award otherwise provides. The damages cap does not limit required provider or arbitrator fees.
18.9.1 Reasonable-inquiry certification. A signing party and, where the rules require, its lawyer must certify after reasonable inquiry that a demand is authorised, its individual identifying facts are accurate to the best of their knowledge, it is not presented for harassment or needless cost, its legal contentions have a non-frivolous basis, and factual allegations have or are specifically expected to obtain evidentiary support through proper investigation. Require the applicable individual declaration under JAMS Mass Procedure 2. Subject to law, consumer standards, notice and an opportunity to respond, the tribunal may impose proportionate sanctions available under its rules and the Rule 11-type standards adopted here; this does not give a tribunal jurisdiction over non-consenting persons. Losing on the merits alone is not sanctionable.
18.10 Arbitration opt-out. You may reject the claims-protection arbitration agreement in this clause by sending an individually authorised notice to support@wowvegas.com within 30 calendar days after first affirmatively accepting that agreement. Identify your full name, account email/username and clear opt-out instruction; use “ARBITRATION OPT OUT” as the subject. A lawyer may submit a customer-specific authorised notice; an anonymous or unverified roster is insufficient. A minor formatting error does not invalidate an otherwise clear timely notice. We may reasonably verify identity without defeating a timely request. Opting out does not penalise access. Earlier valid opt-outs remain effective within their applicable scope. Product-only, clerical, editorial and identical re-presentations do not restart this period. The informal process and otherwise lawful independent substantive/class provisions remain as set out in these Terms.
18.11 Waiver of class and representative proceedings. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND WRC MAY ARBITRATE OR LITIGATE ONLY YOUR OWN INDIVIDUAL CLAIMS AND ENTITLEMENTS, NOT AS A CLASS REPRESENTATIVE, CLASS MEMBER OR PARTICIPANT IN A CLASS, COLLECTIVE, PRIVATE-ATTORNEY-GENERAL, QUI TAM OR OTHER REPRESENTATIVE PROCEEDING SEEKING RELIEF FOR OTHERS. THERE IS NO CONSENT TO CLASS ARBITRATION. This independent waiver applies in court as well as arbitration, including after an arbitration opt-out, where enforceable. It does not prohibit the express submission and coordinated determination of common issues for identified participating claims under clause 18.12. No representative may settle or determine an absent customer’s claim without authority.
18.11.1 Common issues and preserved rights. Shared counsel and lawful coordination do not create a class. Clause 18.12 permits common-issue merits determinations for participating named claims while preserving individual claims, distinctions and entitlements. The waiver does not reach public injunctive relief, government enforcement, reporting or another remedy that cannot be waived. Where required, a non-arbitrable public-injunction request proceeds in court while separable arbitrable claims remain in arbitration. A competent court decides any required stay and the waiver’s enforceability. Historical matters remain governed by clause 19.16.
18.12 Mass Arbitration and common-issues procedure. The parties expressly adopt the JAMS Mass Arbitration Procedures and Guidelines for 20 or more similar individual demands pending against WRC, or WRC and a provider properly participating under clause 18.16, where claimants are represented by the same firm or coordinated firms. Similar later-filed demands may be included by the Process Administrator under the Mass Procedures. Each customer must submit an individual demand, applicable agreement, identifying information and the required declaration, and complete the informal process unless excused. The number is an administrative trigger, not a cap on valid claimants, and the same dispute is not counted twice. Claims may be filed and recorded to preserve timeliness while their merits are coordinated.
18.12.1 Process administration. A JAMS Process Administrator may determine filing requirements, conditions precedent, inclusion and grouping of demands, and arbitrator appointments within the authority given by the Mass Procedures. Clause 18.7 preserves the stated court-reserved questions. The Process Administrator does not decide the merits.
18.12.2 Common threshold issues. The parties agree that suitable common issues may be submitted to a merits arbitrator appointed across the affected named claims before unrelated individual merits proceedings. Those issues may include the application of Isle of Man law, available causes of action, limitation periods, contractual defences, standing and prior settlement. The appointment and procedural order identify the participating claims and issues. Each participating claimant may present submissions and relevant individual distinctions in accordance with the JAMS rules.
18.12.3 Remaining claims. The merits arbitrator determines the issues submitted and identifies the affected claims and any remaining issues. The same arbitrator may determine several claims. Any further grouping or appointments are made under the JAMS procedures. A determination for participating named claims does not constitute class arbitration or bind absent persons. Clause 18.8.3 governs the effect of decisions.
18.12.4 Case management. The Process Administrator and merits arbitrator control the applicable schedule within their respective authority. Early motions and any stay follow clause 18.8. No mandatory first batch, fixed subsequent batch size or mediation stage is imposed. The parties may agree to mediate. Applicable deadlines are tolled during a required procedural hold. If a grouping mechanism is unavailable, the enforceable individual-arbitration agreement remains.
18.13 Unavailable provider. If JAMS is unavailable or unwilling to administer an otherwise enforceable agreement, the parties may agree another independent provider or request a court of competent jurisdiction to appoint one under the Federal Arbitration Act. Applicable mandatory standards continue to apply. If no lawful substitute is available, the affected dispute may proceed in a competent court. This provision does not excuse failure to pay required fees.
18.14 Severability, finality and survival. Sever only an unlawful part where permitted and preserve the rest. Invalidity of a substantive waiver, cap, deadline or staging feature does not alone invalidate otherwise enforceable individual arbitration. If the class waiver is unenforceable for a particular claim, the affected claim proceeds in court, not class arbitration, while separable individual claims remain arbitrable where lawful. Neither party has an automatic election to void the entire agreement because a restriction fails. This clause survives closure within its temporal scope. The arbitrator and court retain the powers and limits imposed by applicable law.
18.15 Law, parties and derivative interests. The Federal Arbitration Act governs this arbitration agreement and enforcement; clause 19.7 governs substantive governing law. The parties are identified in clause 19.11. A lawful successor or person claiming solely through a party takes the claim subject to that party’s valid existing defences where law provides. Independent claims of a spouse, heir, child, regulator or other non-signatory are not bound by that derivative-interest provision. Clause 18.7 governs disputed enforcement or joinder; clause 18.16 governs any reciprocal service-provider extension.
18.16 Service-provider arbitration only on reciprocal consent. WOWCom may enforce this clause for its payment support and servicing role only after expressly accepting reciprocal written obligations for the same scope, including fees, applicable opt-outs, notice and consumer protections. An undertaking may be made available before a dispute or accepted for the particular dispute. Other Released Parties receive defensive benefits under clause 16.8, not automatic arbitration rights or obligations. Any separately proposed reciprocal extension to another identified provider requires valid assent and the court-reserved analysis; it cannot override a historical opt-out. No Affiliate becomes an operator or arbitration respondent merely by receiving a defensive benefit.
18.16.1 Related claims against WRC and WOWCom. While WOWCom’s undertaking under clause 18.16 is in effect, a customer’s claims against WRC and WOWCom that arise from the same or related facts, transactions or Customer Account must be brought in a single Notice of Dispute and a single arbitration demand. A later demand against either company on the same or related facts will be consolidated into the earlier arbitration, or stayed until it concludes, and counts with it as one claimant for the Mass Procedures and for fees. A final award in that arbitration binds the customer, WRC and WOWCom on the issues it decides. Dividing or duplicating claims between WRC and WOWCom to increase fees or claimant numbers is presenting a demand for needless cost under clause 18.9.1. This clause does not limit the exceptions in clause 18.2.
18.17 Court jury waiver. To the fullest extent a pre-dispute jury waiver is enforceable under applicable law, you and WRC waive trial by jury of a court claim governed by this version. Where the waiver is ineffective, the right remains. This is separate from the individual-arbitration and class-waiver provisions and has the temporal scope in clause 19.16.
19.1 Entire agreement. These Terms, the Linked Policies and applicable rules accepted under clause 4.13 form the entire agreement for the relevant services and supersede prior communications on that subject, within clause 19.16. Clause 4.13.6 supplies the document hierarchy; a support message or supplier notice does not amend the agreement.
19.2 Changes. We may amend these Terms and publish a dated version. Material changes require clear notice and affirmative acceptance before governing subsequent conduct; they do not retrospectively change completed transactions or accrued rights. We may restrict services under clauses 10 and 15 while arranging any required contractual update. Clause 19.3 governs arbitration changes.
19.3 Arbitration changes. A material future revision requires clear notice and affirmative acceptance before governing subsequent conduct. Any opt-out required by law, an existing enforceable commitment or the express revision notice must be honoured. A clerical, editorial, administrative or product-only update that does not materially change the arbitration agreement creates no new period merely by re-presenting it. Clause 18.10 supplies the opt-out for the claims-protection arbitration agreement. Clause 19.16 governs earlier matters.
19.4 Assignment and business transfers. You may not transfer your account or rights without our written consent. We may transfer these Terms or relevant rights and obligations as part of a genuine reorganisation or business transfer, with notice of the successor and no reduction of accrued rights merely because of that transfer. Personal information is transferred under the Privacy Policy. This clause does not itself release a transferor, establish assumed liabilities or impose an undisclosed replacement agreement; the MW/WRC transition is addressed in clause 19.16.
19.5 Force majeure. We are not responsible for failure or delay caused by events outside our reasonable control, including natural disaster, war, civil disturbance, pandemic, labour disruption, governmental action or interruption of external utilities or communications, subject to clause 16.1. Ordinary inability to pay a due provider fee is not such an event.
19.6 No agency, waiver and severability. Participation creates no partnership, employment, trust or fiduciary relationship. Third-party enforcement rights are limited to those expressly stated. Failure or delay in enforcing a provision is not a waiver. Invalid provisions are severed where lawful; clauses 16.7 and 18.14 govern their respective subjects.
19.7 Governing law. These Terms, the applicable Product Rules, and all disputes, claims and obligations arising out of or relating to them, your Customer Account, transactions or use of WRC’s services, whether contractual or non-contractual, are governed by and construed in accordance with the laws of the Isle of Man, excluding its conflict-of-laws rules. Clause 16.1 applies. The arbitration agreement and its enforcement are governed separately as provided in clause 18.15. Clause 19.16 governs historical scope.
19.8 Courts. Proceedings not required to be arbitrated must be brought in the Isle of Man, except where mandatory consumer-jurisdiction rules permit or require another court. Clauses 18.2 and 18.7 remain applicable. Either party may seek to compel arbitration, appoint a substitute, enforce or challenge an award, or obtain other relief authorised by clause 18 in a court with the necessary jurisdiction.
19.9 Language and notices. English governs unless law requires otherwise. Contractual notices may be sent to your current account email; legal service must meet applicable procedural requirements. Support and dispute contacts are specified in clauses 14 and 18.3.
19.10 Effective date and acceptance. These Terms apply only after publication with the completed effective date and your affirmative acceptance, within clause 19.16. Publishing a new version alone does not establish acceptance.
19.11 Sole operator and contracting parties. WRC alone contracts with you to operate the Platform, account and services it supplies. WOWCom’s payment support and servicing role is described in clause 4.12; it does not assume WRC’s operator obligations by performing that role. A brand, shared ownership or shared service does not create an additional operator, guarantor or joint obligor.
19.12 Non-Contracting Persons. Except for WRC and WOWCom within its expressly stated limited role, WRC’s Affiliates, as defined in clause 16.8, and the officers, directors, employees, representatives, agents and advisers of WRC and its Affiliates are Non-Contracting Persons. Their status alone creates no promise to perform WRC’s obligations.
19.13 Contractual recourse. You agree to seek performance of WRC’s obligations from WRC, not a Non-Contracting Person solely because of ownership, control, management, employment, investment or group relationship. A disclosed representative does not contract personally by acting for WRC. Status alone creates no guarantee, assumption of debt, joint venture or joint contractual liability. Clause 19.15 governs independent legal bases.
19.14 No presumed arbitration consent. Non-Contracting Persons do not consent to arbitration or joinder through management, branding, shared services, an indirect commercial benefit or their status alone. These Terms do not authorise such joinder; any independent basis is determined by a court under clause 18.7.
19.15 Defensive benefits and independent liability. A Non-Contracting Person within clause 16.8 may invoke its defined releases, limitations, filing defences and the recourse protections in clauses 19.11-19.14 without assuming operator obligations. Arbitration rights and obligations are separate under clause 18.16. Clauses 16.1 and 16.4 control. These provisions do not exclude liability or joinder on an independently sufficient legal basis, or restrict required regulatory action or discovery. Clause 19.16 limits their historical scope.
19.16 Operator transition and historical boundary. These Terms govern only WRC services and conduct after both the Operator Transfer Date and your affirmative acceptance. Earlier conduct, accrued claims, valid defences, notified or pending disputes, applicable earlier agreements, opt-outs, settlements and orders retain their existing position. Acceptance does not release a historical claim, revive an expired claim, retrospectively shorten an earlier filing period, move a pending case or substitute WRC for MW Services Limited. No release, cap, filing defence, class restriction or arbitration provision in these Terms protects MW or another person for MW-era conduct. Pre-existing balances, requests and earned benefits are handled under their applicable accepted terms and the expressly disclosed transition arrangements. These Terms do not themselves effect the business transfer or determine any independently established successor liability. Your WOW Coins, Sweepstakes Coins, pending redemptions and earned benefits held on the Operator Transfer Date carry over to your account with WRC unchanged. You do not need to do anything..